Refund policy

1. Eligibility for Returns

A return may be considered if:

  • The wrong product was delivered

  • The product arrived damaged

  • The package was defective or materially compromised upon delivery

  • The product received does not match the confirmed order

For hygiene and safety reasons, opened, used, or partially consumed products may not be eligible for return.

2. Return Request Period

Customers should contact us within 48 hours of delivery if they believe an order is damaged, incorrect, or defective.

Please provide:

  • Order number

  • Customer name

  • Phone number

  • Description of the issue

  • Clear photographs or video where appropriate

3. Damaged or Incorrect Orders

If we confirm that the wrong or damaged product was supplied, we may offer:

  • Replacement of the product; or

  • Another appropriate resolution agreed with the customer

4. Change of Mind

Because Langoos products are personal wellness/consumable products, change-of-mind returns may not be accepted once the product has been delivered, opened, or used.

5. Refunds

Where a refund is approved, the refund method and processing time will depend on the original payment method.

For Cash on Delivery orders, customers may be asked to provide appropriate payment details for an approved refund.

6. Non-Returnable Situations

Returns may not be accepted where:

  • The product has been opened or used

  • The product has been damaged after delivery due to customer handling

  • The customer does not contact us within the applicable return period

  • The customer changes their mind after receiving a sealed product

  • The product was purchased from an unauthorized seller

7. Refund Approval

All refunds and replacements are subject to verification by Langoos.

We reserve the right to request photographs, videos, order information, or other reasonable evidence before approving a return or refund.

8. Contact Us

For return or refund requests:

Email: langoos140@gmail.com

WhatsApp: +19592431204